Delus Scottsdale Returns & Exchanges

Easy 30-day returns and exchanges from Arizona

Return Policy Overview

30-Day Window

Returns accepted within 30 days of delivery

Free Returns

We'll send you a prepaid return label

Full Refund

Get your money back within 5-7 business days

What Can Be Returned

Allowed Returns

  • Items in original condition with tags attached
  • Unused products in original packaging
  • Defective or damaged items
  • Wrong item received
  • Items that don't match description

Not Returnable

  • Items without original tags or packaging
  • Used or worn products
  • Personalized or custom items
  • Items returned after 30 days
  • Final sale items (marked as such)

How to Return Items

1

Contact Us

Email us or use our contact form to start your return. Include your order number and reason for return.

2

Get Return Label

We'll email you a prepaid return shipping label within 24 hours.

3

Package & Ship

Pack your items securely in the original packaging and attach the return label.

4

Get Refund

Once we receive your return, we'll process your refund within 5-7 business days.

Exchanges

Size Exchange

Need a different size? We'll expedite your exchange at no extra cost.

Color/Style Exchange

Want a different color or style? Subject to availability and price difference.

Quick Exchange

We'll send your new item as soon as we receive your return tracking.

Refund Information

Credit Card Refunds

Refunded to original payment method within 5-7 business days

PayPal Refunds

Processed immediately, may take 3-5 days to appear in account

Store Credit

Available upon request - never expires and can be used anytime

Damaged or Defective Items

If you receive a damaged or defective item, we'll make it right immediately. Contact us within 7 days of delivery for:

  • Full refund or replacement
  • Prepaid return shipping
  • Priority processing
  • Additional compensation if needed

International Returns

For international orders:

  • 30-day return window still applies
  • Customer responsible for return shipping costs
  • Customs fees and duties are non-refundable
  • Contact us for return authorization first

Need Help with a Return?

Our customer service team is here to help make your return as easy as possible.

Start Return Request

Response time: Within 24 hours